In today's rapidly evolving tech & rental market, the stakes for capturing the attention of tech-savvy renters have never been higher. It's time to move beyond the outdated shopping methods of the past. Forget the antiquated checklists about handshakes and courtesy beverages that come with those 35-year-old shopping companies.

With LeaseUpLink you're stepping into the future of property evaluation. We dive deep into what truly drives your business forward: closing sales and harnessing the power of technology in the here and now.

Our modern services include:

• Virtual Tours and Digital Interactions: Mystery shoppers utilize online platforms for virtual tours of properties, engaging with leasing agents through video calls, chatbots, and email interactions. This evaluates the agents' ability to navigate digital tools and maintain effective communication remotely.

• Customer Experience in the Digital Realm: Assessing the quality of customer service provided through digital means, including the ability to address concerns, provide detailed information, and foster a positive customer journey remotely.

• Social Media and Online Presence Evaluation: Assessing leasing agents' proficiency in leveraging social media platforms and online listings to attract and engage potential clients. This includes content quality, responsiveness to inquiries, and the use of digital marketing strategies.

• Technology Utilization: Evaluating the leasing agents' proficiency in using property management software, CRM systems, and other technological tools to enhance customer experience and operational efficiency.

• Digital Compliance Checks: Ensuring that digital interactions comply with legal requirements and company policies. This involves reviewing online disclosures, privacy policies, and the accuracy of information provided through digital channels.

This modernized mystery ghost shopping approach helps identify training needs, areas for improvement, and opportunities to enhance the digital customer journey. It ensures that your firm is equipped to meet the expectations of today's digitally-savvy client base!

With real-time insights into customer interactions, advanced data analytics and analysis from the top professionals, we uncover valuable customer feedback and behavior patterns to help businesses make informed decisions.

Contact us today to gain a competitive edge and stay ahead of the curve with LeaseUpLink's innovative digital mystery shopping solution.